Returns & Exchanges

At Duke's Mayonnaise, we take pride in our recipes and want you to be completely satisfied with your purchase. Due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged or incorrect.

Return Process

• 1.
  Inspect Your Order

  Please examine your package immediately upon arrival to ensure all jars and condiments are in perfect condition and match your order details.

• 2.
  Contact Customer Support

  If there is an issue with your shipment, email our team within 7 days of delivery with your order number and clear photos of the damaged or incorrect items.

• 3.
  Verification Process

  Our quality assurance team will review your claim and photos to determine if a replacement or a full refund to your original payment method is appropriate.

• 4.
  Receive Replacement

  Once approved, we will ship out your fresh Duke's products at no additional cost to you, or process your refund within 3-5 business days.